The Daytona Beach Kennel Club and Poker Room has been in operation since 1948. We are owned and operated by Delaware North Companies. Delaware North Companies is family owned and has been in operations for almost 100 years. Delaware North Companies is a hospitality company with revenue of $1.5 billion annually. Our location offers an ultramodern 53,000 square feet complex with a luxurious expanded Poker Room, Clubhouse Restaurant, wall to wall flat screen and big screen LCD TV s as well as private betting carrels to watch your favorite Thoroughbred or Harness Horse Races, Jai-Alai or Greyhound Races from premier tracks around the country. We also have cornhole tournaments and live concerts.
We are a major sponsor of Greyhound Pets of America (GPA). We provide support to GPA through financial donations, fundraisers and use of our facilities for their donation center and kennel compound. When greyhounds finish their racing career, GPA places them in a loving home where they can enjoy their retirement.
Responsible for assisting the Food and Beverage Manager in all food and beverage operations.
Responsible for ensuring that all rules and procedures are being followed and excellent customer service is being provided.
1 st Major Function (60% of time spent)
Assist in the managing of all Food and Beverage operations, including hiring, training, scheduling, coaching and counseling, ensures all Associates adhere to company standards and procedures.
2 nd Major Function (20% of time spent)
Responsible for assisting with the leading and motivating the departmental team to promote good employee morale and ensure a high level of customer commitment in line with DNC company standards.
3 rd Major Function (10% of time spent)
Maintains positive client and guest relations; responds to client requests and ensures alignment with company standards; investigates and follows through on Guest complaints.
4 th Major Function (10% of time spent)
Responsible for ensuring all associates are in compliance with GuestPath standards and Service Recovery
Responsible for compliance with all alcohol and food safety laws and regulations.
All other duties as assigned.
Minimum of 5 years experience in the Food & Beverage, Hospitality Industry
Minimum of 1 year in a supervisory or management position
Strong verbal and written communication skills and excellent organizational skills required.
Proficiency in MS Word, Excel and Outlook is required.
Must possess a strong knowledge of food and beverage procedures, controls and administration, as well as a complete awareness and ability to perform all foodservice functions.
Excellent guest service orientation, communication and organizational skills.
Ability to manage frequent change.
Skilled with computer programs such as Micros POS system and Microsoft 365 is required including Excel, Word and PowerPoint.
Must obtain and maintain a Florida approved food handling certification.
Must be eligible to immediately qualify for a Florida pari-mutuel/cardroom license and maintain the license during entire employment.
Must be able to speak, read, write and understand English well.
Must be able to work varied shifts.
The following requirements are essential for the tasks assigned to this position:
Verbal Communication, Written Communication,
Hearing of Conversation Level
Vison Distance and Near
Both hands and legs required
Requires sitting, standing, walking, bending, stooping, and the ability to lift and carry up to 25 pounds, squatting, kneeling, pushing, and pulling, seeing and hearing
Occasionally very croweded and loud
Conditions of Employment
All applicants may be subject to pre-employment background and/or drug testing.
Equal Employment Opportunity
Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.
Why Work for Us
Take your career beyond the ordinary to the extraordinary. At Delaware North, you ll love where you work, who you work with, and how your day unfolds.
At locations around the world that range from awe-inspiring to action-packed, you ll have the satisfaction of sharing your passion for what you do with colleagues dedicated to achieving the same goals.
If you have drive and enjoy the thrill of making things happen, join us. We ll help you build a career that lets you grow how and where you want.
Are you ready to bring your career to life
A global leader in hospitality and food service, Delaware North Companies, Inc. is one of the largest privately held companies in North America. The company has a strong reputation in its industries hospitality, food service, travel and tourism, retail, gaming and entertainment- with more than 100 locations in the United States, Canada, Australia, New Zealand and England. Visit .
Associated topics: backend, bakery manager, conference, day manager, director, floor manager, manager, operations manager, restaurant manager, service manager
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