Posted Under: Santa Fe, New Mexico jobs in Customer Service & Call Center; Customer Service & Call Center jobs in zipcode 87501
Posted On: 2017-06-19 11:00:00
Req ID:30841Areas of Interest:TellerBOK Financial (BOKF), Headquartered in Tulsa, Oklahoma, BOK Financial Corporation (NASDAQ: BOKF) is a top 25 U.S.-based financial services holding company with operations in ten states Oklahoma, Texas, Arkansas, Arizona, Colorado, Kansas/Missouri, New Mexico, Nebraska and Wisconsin. The company began more than 100 years ago in Tulsa and has successfully diversified into a variety of industries, businesses and geographies. .The Teller is primarily responsible for assisting clients and prospects with their transactional and service needs while identifying opportunities to generate referrals to specialists that can offer financial solutions to the client based on their needs. Individual will provide exemplary levels of client experience while following all policy/procedure and pre-established authority levels. PRINCIPLE DUTIES AND RESPONSIBILITIES:Provides the highest level of client experience when welcoming clients to the bank, processing their transactions, and assisting them with additional service needs.Performs a variety of teller transactions (i.e., processes deposits and loan payments, cashes checks, processes checking and savings account withdrawals, and balances within standards, etc.) while engaging clients to uncover additional financial needs and referring them to proper banking center/bank staff for further consultation.Educates new and existing clients about bank services that provide additional convenience such as online banking, BillPay, E-Statements, and mobile and ATM deposit capabilities.Achieves corporate standard for controllable losses and approves teller transactions within pre-established levels of authority. Adheres to all corporate policy and procedures. KNOWLEDGE, SKILLS and ABILITIES:Working knowledge of bank operations and/or retail sales operationsExcellent client service/communication skills both in person and via telephone; ability to gain information from individuals/customers by asking appropriate questionsGood basic mathematical skillsStrong PC and 10 key skillsBasic product knowledgeDetail oriented, high degree of accuracy (ability to count and make accurate change transactions)Ability to work in a fast-paced environment & under pressure as neededAbility to make sound decisions including on-the-spot decisions regarding customer transactions; weighing customer satisfaction issues with the Banks exposure to loss or fraud and the ability to think through and rationalize decisionsThis level of knowledge is normally acquired through completion of high school or equivalent and a minimum of six (6) months cash handling experience, or equivalent combination of work experience/education which may include accounting, balancing, budgeting, bookkeeping, business management, or customer service.BOK Financial is a stable and financially strong organization that provides excellent training and development to support building the long term careers of our employees. With passion, skill and partnership you can make an impact on the success of the bank, our customers and your own career! Apply today and take the first step towards your next career opportunity! BOK Financial is an equal opportunity employer. We are committed to providing equal employment opportunities for training, compensation, transfer, promotion and other aspects of employment for all qualified applicants and employees without regard to sex, race, color, religion, national origin, age, disability, sexual orientation, genetic information or veteran status.Attention All Third Party Agencies, Headhunters, and Recruiters BOK Financial and its Subsidiaries will not accept candidate submission by unsolicited third parties through this site or any company email address. All unsolicited candidates presented to BOK Financial and its Subsidiaries will be considered the property of BOK Financial. BOK Financial and its Subsidiaries will not be responsible for any fees associated with unsolicited candidates, nor will a c
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