Posted Under: Nashville, Tennessee jobs in Customer Service & Call Center; Customer Service & Call Center jobs in zipcode 37201
Posted On: 2017-06-19 23:00:00
Overview:The Customer Service Representative is responsible for taking incoming telephone calls and placing orders, answering questions, solving problems, scheduling appointments, and closing sales for customers. This individual is expected to utilize good interpersonal skills to communicate with, resolve issues for, answer questions for, and close sales for customers on a daily basis. The responsibilities of this position are expected to be performed in a professional manner that prevents errors and maximizes performance. Customer Service representatives are expected to maintain high levels of confidentiality. This position is responsible to proactively offer products and close sales that result from an initial incoming contact with the customer. Also will be trained on and asked to perform outbound call work.Responsibilities:Take incoming telephone calls from customers requesting customer service.Maintain professional relationships with customers.Assist customers in answering questions, and resolving complaints or concerns by identifying issues and providing excellent customer service.Determine and qualify potential customer needs and provide sales presentations on compatible products.General clerical duties include typing, filing, faxing, photocopying, etc.Responsible to change focus to an outbound sales focus during non-peak period of inbound business.Maintain current product knowledge including features and benefits of current program(s).Send appropriate forms and information to customers.Close the saleReceives incoming calls and provides initial screening of customer requests and questions.Evaluates needs and directs to and/or handles appropriate programs and services.Ability to provide quality, efficient service on both inbound and outbound calls supporting the needs of diverse customers and clients.Performs telephone quality control questionnaire surveys.Conducts outbound calling as needed for a variety of programs/projects.Accurately enters customer data into tracking software systems.Cross-train into various programs.Processes bulk mail as needed.Qualifications:High school diploma or GED required; college degree preferred.0 to 2 years Customer Service experience involving extensive telephone experienceAccurate computer keyboard and data entry skills. Basic MS Word and Excel. Excellent listening, telephone, verbal and written communication skills are essential. Strong organizational skills with attention to detail required. Ability to work well in a fast-paced team environment. Ability to manage multiple tasks with ever changing priorities.Bilingual language skills a plus (Spanish/English).Position requires flexibility in hours, split shifts may be required. Schedule is determined by Contact Center Management based on customer/program requirements.
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