Department Manager - 60K



Posted Under: Portland, Oregon jobs in Professions; Professions jobs in zipcode 97201
Posted On: 2017-05-19 04:00:00

About the Position:

Reporting to the Director of Operations, the Department Manager will be responsible for managing the Agency & Member Services representatives. This includes, but not limited to: managing schedules, approving payroll, maintaining department metrics, monitoring calls and handling escalated issues, employee development and overall department management.

Primary responsibilities for this position include the following:
? Manage Agency & Member Services representatives
? Liaison between Agents and Carriers
? Manage contracting inbox workload
? Monitor department phone queues
? Pull and review calls with representatives
? Work with other internal departments as needed
? Motivate team

Position Requirements:

The ideal candidate for this position has experience managing a team and feels confident in their ability to develop a department.

The successful candidate will possess the following combination of experience, knowledge and skills:
? Minimum of 1 year of management experience
? Excellent verbal and written communication skills
? Proficient with Microsoft Office Suit- Excel experience is a plus
? Detail oriented and focused on quality
? Ability to multi-task and prioritize


Preferred skills/Certification:

? Insurance industry experience is a PLUS!!

Additional Requirements -- Must be able to:

? Sit and work on a computer for long period of time.
? Work in an open environment.
? Navigate multiple screens at once.
? May be required to alternate scheduled to meet open enrollment periods

We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status.