Learning & Quality Manager



Posted Under: Boston, Massachusetts jobs in Executive; Executive jobs in zipcode 2101
Posted On: 2017-05-19 11:00:00

This position requires a self-starter who can design and implement an effective training curriculum; has experience in operations management, retail operations, quality management, and the ability to train and coach others. Ideal candidate must be able to work independently in a fast-paced work environment with constant project and process changes. The L&Q Manager will drive initiatives related to the on-boarding & training of new/current employees and merchant partners, process improvement projects, and quality assurance.

Responsibilities:

• Develop efficient training programs, animated tutorials, and utilize different software applications to simulate multiple learning techniques for technology-driven e-commerce fulfillment operations.
• Train, coach, and mentor new hire Store Operators from initial onboarding to fully productive and operational teams operating at designated retailers.
• Provide thorough analysis and written documentation of operation?s training and functional requirements.
• Design and implement classroom and field curriculum for new/current hires utilizing blended learning solutions grounded in the principles of continuous improvement and employee-driven problem solving.
• Evaluate quality and productivity issues in operations and identify and implement improvements in training design, SOPs, job aids, and new/revised tools.
• Define, plan, track, communicate and coordinate the necessary tasks and sequencing of same to support continuous improvement in time-to-train and cost-to-train.
• Manage/Train/Motivate a team of operators to execute fulfillment tasks at high levels of quality, customer satisfaction, and productivity.
• Work closely with cross-functional team to identify training needs; design and implement training and process-based countermeasures to address those needs.

Qualifications:
• Bachelors Degree required, 5 years of experience in Learning & Development and quality management fields.
• Experience in operations, project management, and process improvement.
• Must posses a strong analytical skills, motivated and creative thinker.
• Excellent Communication Skills, written & verbal; high level of competency with office suite of software with strong data manipulation, analysis, and presentation skills.
• Flexibility to work full-time as needed between 6am-11pm, Sunday-Saturday.
• Primary work space is in an office environment, but must have the ability to drive to stores within local geography to visit Store Operators as needed.

Adecco provides one of the most comprehensive benefits package in the industry to contract workers. Benefits are available to you as a contractor after one week of employment.

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