Live Chat Agent - Technical Support & Sales



Posted Under: Las Vegas, Nevada jobs in IT / Software / Systems; IT / Software / Systems jobs in zipcode 89101
Posted On: 2017-05-19 15:00:00

This CSR-Live Chat Position Features:
? Base Pay Plus Bonus
? Opportunity For Advancement
? Great Working Environment
? Great Pay to $35K

Immediate need for CSR-live chat seeking base pay plus bonus, opportunity for advancement and great working environment . Internet proficiency , excellent communication and strong customer service skills will be keys to success in this well-known organization. Will be responsible for respond to inbound emails, present customer solutions and ensure proper procedures are followed for Telecommunications Services company. Great benefits. Apply for this great position as a CSR-live chat today!

Qualifications:

-40 wpm
-Recent experience in call center environment
-1-2 years sales experience
-High school diploma or equivalent
-Familiar with telecommunications products

Responsibilities:

-Receive and respond to inbound e-mail and live chats; gather and verify required information
-Actively listen to the customer, taking their request for product or services.
-Develop/present customer service solutions and/or suggest additional items, cross sell, up sell
-Provide information to the customer and place appropriate notes in system indicating exactly what action was taken or needs to be taken
-Ensure proper security procedures are followed on all e-commerce customer interactions
-Maintain thorough knowledge of systems so that information can be researched and proper information is given to customer
-Learn and retain a thorough working knowledge of all existing and new products and services
We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status.