Bilingual Customer Service Representative (French)



Posted Under: Minneapolis, Minnesota jobs in IT / Software / Systems; IT / Software / Systems jobs in zipcode 55401
Posted On: 2017-05-19 04:00:00

Distribution Company that offers a one stop shop for their customers- Retailers. Retail companies order all their products from hangers to security tags to bags. This individual needs to be fluent in both English and French as they have a small sector of French speaking customers but will mostly be handling English speaking calls.

Hours: 7:00-4:00pm (M-F)
Location: Brooklyn Park
TTH
Pay: 14.50-$15.50


POSITION SUMMARY:
Customer Service Representatives assist customers with non-sales related issues. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Customer Service Support
-Act as a primary customer service representative for assigned accounts, while providing customer service to all accounts.
-Maintain an accurate record of each call, e-mail or other correspondence using the Customer Service Relationship Management (CSRM) software.
-Maintain accurate location information (contact information, address, etc?) previously logged into the RAVEN system and make necessary revisions.
-Maintain an acceptable resolution time in accordance with the DDS standard (1 hour) or customer specific agreements.
-Respond to emails and letters from customers promptly (within 3 hours), paying close attention to detail as well as adhering to program specific policies.
-Order entry of standard orders and directship orders.
-Utilize reports and prepare quarterly summary of customer service calls.

Technical Knowledge
-Knowledgeable with Microsoft Office.

Administrative Skills
-Take responsibility and initiative to develop core skills and competencies by being involved in every facet of personal development.
-Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
-Ability to think quickly on your feet.
-Ability to manage time wisely.

Decision-Making Skills
-Identify, analyze, and solve caller needs utilizing a wide array of systems and reporting.
-Ability to apply common sense understanding to carry out instructions in written, oral or diagram form.
-Make sound decisions under pressure.
-Be flexible in an environment by championing and embracing change.
-Be innovative in solving the customer needs.
We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status.