Mid-Level Production Support Analyst contract job in Silver Spring, MD

Posted Under: Silver Spring, Maryland jobs in IT / Software / Systems; IT / Software / Systems jobs in zipcode 20901
Posted On: 2017-05-19 08:00:00

<span>Seeking a mid-level Production Support Analyst for a contract job in Silver Spring, MD. <br>&nbsp;<br>Key Skills: DataStage, Oracle, SQL<br>&nbsp;<br>Position Summary:<br>&nbsp;<br>This position provides high quality and timely, Tier 2 support to end users in the organization for 40+ Media Systems applications. &nbsp;Strong analytical, problem solving (issue identification and prioritization), and communication skills are essential for this role which also includes troubleshooting issues for complex database applications. &nbsp;Interacts with business users, Service Desk staff, business analysts, quality assurance analysts, software development teams, and infrastructure team to resolve application and environment problems. &nbsp;&nbsp;Supports an on-call rotation to provide evening and weekend support for critical issues.<br>&nbsp;<br>The Production Support Analyst is responsible for coordinating with various IT teams to migrate software to production and testing environments, and performing assigned scheduled tasks. &nbsp;Other key responsibilities include responding to assigned Remedy tickets from customer requests and configuration management.<br>&emsp;<br>Key Responsibilities<br>&nbsp;<br>1. Provide multiple simultaneous tier 2 support across all applications including assisting end-users and making data fixes. &nbsp;2nd level support includes problem identification, definition and implementation of short term work around and coordination of long term software solution with development team<br>2. Maintain ongoing communication with Service Desk, end-users, business analysts, QA team, development team on IT systems and issues.<br>3. Ensure that scheduled jobs (e.g., revenue, inventory) complete successfully, troubleshoot as needed<br>4. Perform assigned tasks from the regular production support checklist (e.g., load Nielson data, load ratecards, update selling schedule) <br>5. Provide operational support for vendor applications Review and respond to system audit alerts in a timely manner<br>6. Performs configuration management for implementation of new system functionality into production as well as the lower environments during testing<br>7. Provide support for the QA environment and the QA team<br>8. Create and update production documentation<br>9. Ability to write and execute sql queries for Oracle and SQL Server<br>10. Familiarity with oracle and sql server<br>11. Familiarity with Unix/Linux &ndash; able to do some basic scripting and work with files and directories<br>12. Monitor Service Now trouble management system to ensure all assigned production issues are addressed according to the appropriate service level<br>13. Provide system expertise to training teams in support of new employee training and ongoing system training needs<br>14. Communicate issue status to internal and external stakeholders<br>15. Participate in the application development review process to ensure Production Support team can support new applications and enhanced functionality<br>16. Ensure compliance with all ITIL, SDLC, SOX, and Internal Audit requirements for all application changes<br>17. PowerBuilder and Java experience &ndash; ability to troubleshoot, debug and do lower level coding<br>18. General Windows file server experience &ndash; helps for migrations and troubleshooting<br>19. Crystal Report &ndash; ability to troubleshoot, debug and do lower level coding<br>20. MS Office products; primary Access and Excel &ndash; ability to troubleshoot, debug, do lower level coding/pivots etc.<br>&nbsp;<br>&nbsp;<br>Requirements<br>&nbsp;<br>* This position is more Production/Analyst than Development<br>* 3-5 years IT development, testing, and/or application support experience<br>* Possesses understanding in the areas of application programming, database and system design<br>* Ability to work on multiple items at one time and to ensure that overall priorities are being met<br>* Strong organizational and problem solving skills<br>* Strong analytical skills - understand business processes and issues from business users<br>* Bachelor&#39;s degree in Information Systems, Computer Science, or equivalent degree/work experience<br>* Ability to develop complex SQL queries on &nbsp;Oracle and SQL Server databases<br>* Preferable 4-5 years of IBM Information Server (Data Stage) experience<br>* Data warehouse expertise<br>&nbsp;<br>Interested in this Production Support Analyst contract job in Silver Spring, MD? Apply here!<br>&nbsp;<br></span>