Call Center Customer Service Representative - Healthcare



Posted Under: Seattle, Washington jobs in IT / Software / Systems; IT / Software / Systems jobs in zipcode 98101
Posted On: 2017-05-19 19:00:00

A company that believes colleagues make a difference, whether helping our clients or encouraging each other. Colleagues to support you in achieving both your professional and your personal well-being goals. A company that is all about results, about working together and having fun in the process of achieving them.

Open floor plans and bright, colorful environments foster collaboration and movement. You?ll find work stations that engage mind and body, an onsite caf?, and ping pong tables to spur some healthy competition while reducing stress.

ESSENTIAL FUNCTIONS:
1.Telephonically communicates and engages members into the programs by effectively building trust and credibility, while receiving inbound and making outbound calls.

Inbound:
?Appropriately greets members by customer specific plan

Outbound:
?Self identifies name, program and customer/employer group


2.Screen requests and telephone calls, directing them to the appropriate individuals.
3.Possesses solid knowledge of the programs and services and sets the expectations of service with members
4.Accurately collects inputs and updates data provided by members into the system in a timely manner.
5.Facilitates communication and requests among disease program team members, central operations and market based colleagues, and health plan providers and members.

ORGANIZATIONAL
1.Provides administrative support to the Well-Being Improvement enhancement program.
2.Initiates and maintains a variety of complex files and data records utilizing various software applications, including the electronic medical record.
3.Other duties as assigned.

PROJECTS AND PRESENTATIONS:
1.Prepares and processes data of a sensitive nature while maintaining confidentiality.


QUALIFICATIONS:
1. High School diploma supplemented by technical medical knowledge, and/or computer courses. College course work is desirable.
2. A minimum of three years experience in the customer service and sales driven environment and/or customer service in a related healthcare field, preferred.
3. Ability to work effectively with all levels of management and other colleagues; demonstrate initiative, mature judgment, and customer service orientation.
4. Possesses computer competencies to include word processing, spreadsheet, graphics, and data base management.
5. Language Skills: Ability to communicate with members, colleagues, physicians, and plan representatives. Effective oral and written communication skills.
6. Math Ability: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status.