Technical Architect

Posted Under: New England, Northeast jobs in IT / Software / Systems; IT / Software / Systems jobs in zipcode 3031
Posted On: 2017-05-19 13:00:00

1 position available in either Overland Park Ks or Hartford CT

? Support business process design workshops related to relevant processes
? Assist with project estimation deliverables that drive project planning and work break-down structure
? Completion of Technical Software Specification
? Serve as an expert in product capabilities, application design, and development
? Design and development of interfaces to client back-end systems
? Lead a sub-team of developers in support of implementation
? Overall responsibility of code quality, code migrations, and package deployment
? Engage solution architect for solution validation and propose future product enhancements
? Compliance with all architecture directions, standards, and frameworks through cross organization consulting and direct involvement in development efforts
? Ensure appropriate environment configuration to support the application and integration points
? Identify, prioritize, and mitigate technical risks and issues within a project
? Increase re-use and reduce redundancy in applications and technology designs
? Perform other duties and responsibilities as assigned
Travel Requirements: up to 50%
? Good understanding of technologies used by call centers, specifically one or more of the following:
? Business process management and workflow
? Service oriented architecture (SOA) ?, integration patterns
? Telephony infrastructure (e.g. IVR, CTI, ICM)
? Knowledge management (e.g. Inquira, Knova, eGain, RightNow)
? Email management (e.g. eGain, RightNow)
? Business rules engines (e.g. Blaze, ILOG, etc.)
? Multiple channel access (e.g. phone, web, chat, SMS, forums, blogs, wikis)
? Business intelligence
? Portal solutions and frameworks (e.g. BEA, ATG, TIBCO, IBM)
? Infrastructure, storage, networks
? Strong development experience using J2EE, web services and database technologies
? Knowledge of infrastructure components, middleware and SOA
? Strong architecture design and modelling skills
? Strong problem solving skills
? Demonstrated knowledge of object oriented analysis and design
? Demonstrated knowledge of and experience with systems integration methods and technologies
? Demonstrated experience in performing complex analysis, consulting and providing recommendations to internal clients
? Demonstrated knowledge of and experience with business processes, cross business unit initiatives, System Development Life Cycle (SDLC) and best practices of quality management
? The ability to prepare specifications and reports, deliver oral presentations, and explain complex technical concepts in simple terms
? Possess strong leadership skills and the ability to providing direction to cross-functional teams responsible for resolution of complex technical challenges
? Must be customer focused to understand and appropriately respond to customers' business needs
? Demonstrated ability to interface effectively and collaborate with clients, peers, and management to develop solutions and ensure stakeholder buy- in
? Demonstrated ability to accurately analyze information and make sound decisions
? Ability to take initiative and accountability for achieving results
? Excellent interpersonal, oral and written communication skills
We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status.