Posted Under: Durham, North Carolina jobs in IT / Software / Systems; IT / Software / Systems jobs in zipcode 27701
Posted On: 2017-05-19 04:00:00
<span>Customer Support Engineer role Contract Job in Raleigh NC<br> <br>Our client a leader in networking hardware and software solutions has an immediate contract opening for a Customer Support Engineer. This role will sit within our client’s HTTS Routing Protocols Organization.<br> <br>Responsibilities: <br>• Provides second/third level technical support for Routing Protocols technologies to customers, partners, account teams, and other Technical Assistance Center engineers. <br>• Applies analytical skills and technical knowledge to solve product and network problems of moderate to high complexity. <br>• Provides technology/product training and intellectual property material as required <br>• Acts as focal point for large account network problem resolution. <br>• Effectively utilizes moderate to complex lab setups to recreate and solve problems <br>• Submits complete and correct bug reports in area of expertise. <br>• Interacts across TAC teams and development teams at peer level. <br> <br>Required Skills: <br>• CCNA, CCNP or Written CCIE certification. CCIE is desired or combo of certification and work experience. <br>• BS in a technical field (CS/EE preferred) or equivalent plus 4-5 years related experience.<br>• Routing/Switching -strong analytical and troubleshooting skills with Routing/Switching across platforms. <br>• Candidate must have at least 4-5 years of networking industry experience and knowledge, products and protocols. <br>• Demonstrated proficiency in the following technologies: TCP/IP, Routing Protocols (OSPF, RIP, EIGRP, BGP), QoS, Multicast, and MPLS. <br>• Customer and Personal Service<br>• Customer Satisfaction Evaluation<br> <br> <br>To be considered, you must apply online now and submit your resume. We are actively monitoring all applications. Apply below! And, thanks for partnering with Modis!<br> <br></span>
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