Help Desk Technician

Posted Under: Cleveland, Ohio jobs in IT / Software / Systems; IT / Software / Systems jobs in zipcode 44101
Posted On: 2017-05-19 17:00:00

SmartSource is looking for a Help Desk Technician for a 4 month opportunity located on the west side of Cleveland, OH.

Job Type: Contract

Duration: 4 months

Location: Cleveland, OH 44116

Hours: Monday - Friday, 8:30AM - 5:30PM

Pay Rate: $18/hour

Role: We are in need of a Help Desk Technician for a 4 month opportunity located on the west side of Cleveland OH. The Help Desk technician will be part of a Transportation Company that has been in business for over 40 years. The ideal Help Desk Technician candidate will have had 2+ years of experience in providing support to hundreds of employees in multiple locations. This position will have future growth ahead which can be quickly obtained through certifications and hands-on exposure.


Responsible for providing technical assistance and support related to computer systems, hardware, and software to over 450 employees. Responds to supports requests, runs diagnostic programs, isolates problem, and determines and implements solutions. Specifics to include:

Assist with mobile device management and Blackberry (BES) environment; setup, configuration, and setups for mobile phones and tablets

Assist with Cisco call manager, unity, and phone setup

Assist with printer setups, MFD setups, and other network peripherals

Active Directory; new accounts, password resets, and account lockout

Microsoft Exchange; DL administration and account management

Citrix administration; Profile support; printer support; MS Office application support

Anti-virus desktop management; deploy anti-virus client, manage patching and scans for virus and malware issues

PC/Laptop/Thin Client setups & configuration

Performs other duties as requested


Must be able to pass a criminal and drug test in order to qualify for the position

Bachelor’s Degree and/or equivalent IT experience

Ability to effectively listen and respond to customers and employee’s needs

Passion for diagnosing problems and seeing solutions through to implementation

Ability to work independently, as well as part of a diverse team of support and technology professionals

Exceptional interpersonal skills

Detail-oriented and exceptionally organized

Quick learner who demonstrates initiative

Attention to detail

Strong writing and communication skills

Strong computer, server, and networking skills

Proficiency in Windows operating systems

Proficiency in Microsoft Office 2010 and 2013

To be considered, please send an updated word resume to Amanda: