Posted Under: Kansas City, Kansas jobs in IT / Software / Systems; IT / Software / Systems jobs in zipcode 66101
Posted On: 2017-05-19 11:00:00
SDM shall take ownership of the customer relationship responsible for ensuring the correct and proper delivery of Customer Support services as specified in the contracted support agreements with Client?s customers Agreement (SLA) fulfilment and customer satisfaction. SDM will task manage the Customer Network Support (CNS) Engineers team and work closely with the Competence Centre?s, Global Support and Product Line Maintenance in this function. Responsibilities & Tasks ? Secure customer contract fulfillment ? Develop and maintain relationships ? Distribute info to internal stakeholders and escalate Delivery Issues ? Be up to date with financial data ? Identify new business opportunities Core Competences: ? Market insight and Administrative Skills ? Planning and Organizing Skills ? Presentation and Communication skill ? Financial understanding ? Negotiation and argumentation skills ? Software Support and Hardware Support ? Change management and Language Skills ? Delivering Results & Meeting Customer Expectations ? Entrepreneurial & Commercial Thinking ? Leading & Supervising ? Deciding & Initiating Action ? Coping with Pressures & Setbacks ? Relating & Networking Preferred Qualifications & Experience Requirements: ? Very good leadership and management Skills ? Excellent interpersonal Skills and Strong customer orientation. ? Self-motivated and works well under pressure ? Very good ability to adapt to change We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status.
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