End User Software Administrator



Posted Under: New England, Northeast jobs in IT / Software / Systems; IT / Software / Systems jobs in zipcode 3031
Posted On: 2017-05-19 00:00:00

Position Title: End User Software Administrator

Location: Primary – Hartford, CT

Division/Department: Information Technology

Reports to: Chief Financial Officer
Job Summary

Responsible for all aspects of company-wide end user software administration including support, software development, programming and reporting. Company software includes SharePoint, Deltek (SQL based), Microsoft Office Suite, and AutoCad.
Essential Functions

- Install, configure, maintain, and troubleshoot workstation application software.

Provide on-call support to all users; maintain a “help desk” database with information on the problem-solving process through to final resolution.

- Create and maintain documentation and/or backup copies of configuration files, settings, versions, software, firmware and manuals.

- Administer local vendor service and support contracts, contacts and service level agreements.

- Recommend, implement, and enforce policies related to software licensing, access and security.

- Provide end user training on equipment and software as necessary.

- Learn appropriate software and hardware used and supported by the organization.

- Manage small to medium sized projects according to agreed-upon budgets and schedules.

- Assume special projects and duties as assigned or requested.
Job Requirements and Qualifications

Education:

- Associates or Bachelors Degree in Information Technology



Training Requirements (licenses, programs, or certificates):

- None



Knowledge Requirements:

- Good understanding of software installation best practices

- Strong customer service orientation

- Written and verbal communication skills

- Advanced computer skills

- Windows 7 & 8 operating systems, Adobe Creative Suite and Microsoft Office suites

- Ability to manage multiple projects, activities and tasks simultaneously.

- SharePoint knowledge a plus



Experience:

- 2+ years of applicable experience

- Experience in the architectural industry a plus