Technical Support



Posted Under: Portland, Oregon jobs in IT / Software / Systems; IT / Software / Systems jobs in zipcode 97201
Posted On: 2017-05-19 18:00:00

The role of the Desktop Technical Customer Support position is to: assist Client Support staff with next-level support on advanced technical issues and provide coordination and prioritization of the Client Support functions with the management and technical leadership of other Information Technology (IT) organizations. The ideal candidate is an information technology generalist and is the front line of support for IT systems and software that fields telephone calls, voice-mails and emails from IT clients, resolves or refers IT issues, tracks issues using a central incident management application and may run various diagnostic programs for troubleshooting or monitoring purposes.


Typical Tasks may include but are not limited to:

? Provide technical assistance over the phone or in person for a wide variety of hardware, software & site-specific applications in an enterprise server-client environment.

? Oversee the daily performance of computer systems

? Troubleshoot calls from the support desk & start the resolution process, bringing in other subject matter experts as required.

? Interpret IT client Operating System or server system & product issues and provide resolution when possible.

? Enter IT problem descriptions& troubleshoot the issue sufficiently to appropriately refer the problem to the correct IT support group

? Answer user inquiries regarding computer software or hardware operation to resolve problems.

? Enter commands & observe system functioning to verify correct operations & detect errors.

? Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.

? Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.

? Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.

? Read technical manuals, confer with users, conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support

? Refer major hardware or software problems or defective products to vendors or technicians for service

? Develop training materials & procedures, or train users in the proper use of hardware or software

? Confer with staff, users, and management to establish requirements for new systems or modifications





To apply for this position email your resume to attechportland@mail.all-in-1.com referencing DN-Tech Support in the subject line, or call (503) 265-5591. If this position is not exactly what you are looking for, please contact our office directly to discuss your career goals and what you are looking for. Not all positions are advertised, so other suitable positions may be available. We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status.