Senior Data Entry Clerk - Customer Service

Posted Under: Green Bay, Wisconsin jobs in Administration, Clerical; Administration, Clerical jobs in zipcode 54301
Posted On: 2017-05-19 21:00:00

Responsibilities for this Senior Data Entry Clerk - Customer Service job includes:

• Receive inbound calls with varying degrees of questions or concerns
• Keep record of customer interactions, record details of inquiries, complaints, or comments, as well as actions taken
• Use computer system to track, gather information, and/or troubleshoot the items raised by the customer
• Achieve productivity standards and goals set by the company while maintaining high level of customer service
• Basic data entry and administrative duties.
• Maintaining event tracker used to monitor status of import purchase orders.
• Email suppliers and internal contacts to follow up on events that are past due.

Candidates must meet the following requirements for consideration:

• High School Diploma
• At least 2 years experience in Data Entry/customer Service or related field
• Excellent verbal and written communication skills
• Make good decisions and resolve issues in a clear, calm, and diplomatic matter
• Computer literate - Proficient with Email and Microsoft Word
• Able to work in a team environment