Customer Service


Posted Under: , jobs in Manufacturing; Manufacturing jobs
Posted On: 2017-04-22 00:00:00

JOB DESCRIPTION: - Answer inbound calls from drivers who require roadside assistance - Answer inbound calls from drivers require auto glass replacement - Answer inbound calls from insured individuals wishing to file a First Notice of Loss claim - Locate service providers to assist drivers and insureds with glass and/or roadside assistance - Obtaining quotes and confirming appointments for future glass replacement needs - Thoroughly following up with service providers for status on work orders or requesting invoices for work completed - Escalate poor service or warranty claims to Call Center Leads and management for prompt resolution. - Perform miscellaneous duties as assigned by Team Leads and management. They will handle 4 types of calls: - Emergency road-side assistance - Auto glass claims - First Notice of Loss (FNOL) - Secondary towing - Service - insurance companies, fleet leasing organizations, etc. About Aerotek: Our people are everything. As a Best of Staffing? Client and Talent leader, Aerotek? Inc. has distinguished itself as a leader in recruiting and staffing services, by having a deep understanding of the intersection of talent and business. As a strategic partner to more than 17,000 clients and 300,000 contract employees every year, Aerotek's people-focused approach yields competitive advantages for its clients and rewarding careers for its contract employees. Headquartered in Hanover, Md., Aerotek operates a network of over 230 non-franchised offices with more than 6,000 internal employees dedicated to serving our customers. Aerotek is an operating company of Allegis Group, a global talent solutions provider. To learn more, visit Aerotek is acting as an Employment Agency in relation to this vacancy.

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