Customer Service Agent


Posted Under: Rockford, Illinois jobs in Manufacturing; Manufacturing jobs in zipcode 61101
Posted On: 2017-04-21 13:00:00

Meet and exceed client expectations by providing superior customer service with all customer interactions. Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, and expediting correction or adjustment to ensure satisfactory resolution for customers. MAJOR DUTIES/RESPONSIBILITIES: 1. Handles incoming telephone calls, covering a range of customer services in a prompt and proficient manner, acquiring all information to ensure first-time resolution of transaction 2. Answers customer questions concerning topics which may include: billing; service problems; products/features 3. Corrects errors and discrepancies on customer billings as necessary 4. Prepares work orders for maintenance requests after determining if field visits are required, and ensures appropriate follow-up procedures are met 5. Resolves delinquent account balances 6. Obtains assistance from Team Lead or Supervisor for complex inquiries 7. Represents client in professional and positive manner in all situations 8. Successfully completes other duties and projects as assigned There is UNLIMITED OVERTIME After you work 600 hours you will go DIRECT About Aerotek: Our people are everything. As a Best of Staffing? Client and Talent leader, Aerotek? Inc. has distinguished itself as a leader in recruiting and staffing services, by having a deep understanding of the intersection of talent and business. As a strategic partner to more than 17,000 clients and 300,000 contract employees every year, Aerotek's people-focused approach yields competitive advantages for its clients and rewarding careers for its contract employees. Headquartered in Hanover, Md., Aerotek operates a network of over 230 non-franchised offices with more than 6,000 internal employees dedicated to serving our customers. Aerotek is an operating company of Allegis Group, a global talent solutions provider. To learn more, visit Aerotek is acting as an Employment Agency in relation to this vacancy.