Business Customer Care Support


Spectrum


Posted Under: , jobs in Sales; Sales jobs
Posted On: 2017-04-21 14:00:00

Client Reference Code: 193697 JOB SUMMARY Customer Relations Coordinator Spectrum Business Repair Provides basic customer support related to Charter services, including handling basic troubleshooting internet/phone and video issues as well as basic customer billing inquiries and payments. Employees in this role are responsible for establishing and maintaining professional and positive relationships with customers on behalf of Charter and ensuring issues are addressed consistently with company policies and practices. Works under general supervision. MAJOR DUTIES AND RESPONSIBILITIES Actively and consistently support all efforts to simplify and enhance the customer experience. Effectively present and discuss Charter products and services. Convey an image of quality, integrity and superior understanding regarding services. Manage customer interactions professionally and efficiently. Effectively address customer questions, complaints and concerns. Remain current and knowledgeable on every aspect of supported product. Facilitate customer issue escalations to local management/support as required. Comply with company and call center policies and procedures. Accurately document customer account records based on actions taken. Fulfill work schedules as required. Participate in quality coaching sessions to ensure interactions with customers are efficient and effective. Keep supervisor informed of any work-related concerns. Perform other duties as assigned. REQUIRED QUALIFICATIONS Skills/Abilities and Knowledge Ability to read, write, speak and understand English Ability to handle multiple tasks Strong organization and time management skills Excellent interpersonal skills Proficiency with PCs, Microsoft Office Suite and general intranet navigation Education High school diploma or equivalent Related Work Experience Experience providing basic technical support to external customers PREFERRED QUALIFICATIONS Related Work Experience Previous ACSR experience Experience working in cable operations and/or telecommunications call center WORKING CONDITIONS Normal office conditions Job Code : TWCCCM145 Cust Rel Coord-Comm Repair Nonexempt 193697BR