Posted Under: Jeffersonville, Indiana jobs in IT / Software / Systems; IT / Software / Systems jobs in zipcode 47199
Posted On: 2017-05-19
<span>Interested in working in a Regional Service Coordinator position in <br>Jeffersonville, IN with a dynamic and growing company? In this role our <br>client is a fortune 500 company with room for growth and stability. We are <br>looking for someone who is smart, dependable, driven and have a strong <br>interest in Customer Service. <br> <br>RESPONSIBILITIES AND DUTIES INCLUDE: <br>•Recruiting servicer providers to sign up with our extended network. <br>Working closely with servicer providers in the HVAC industry. Managing all <br> open claims events to ensure proper servicer activity as well as customer <br> satisfaction. Responsible for managing the servicer network and all <br> associated service levels as well as all Dispatch needs for the business. <br> <br> Recruit Service Providers to join extended warranty network. <br> <br>•Accurately locates and dispatches a service provider for a claim through <br>utilized program/software. <br> • Taking inbound/outbound calls related to all Dispatched claims, open <br> claims issues and service provider related issues. <br> • Performs quality customer service through proper telephone <br> communication. <br>• Daily point of contact for the active service provider network. <br> • Monitoring and managing to performance metrics for the active service <br> provider network. <br> • Solicitation of new or existing service centers based on contact <br> coverage needs. <br> • Faxing necessary forms to servicers for dispatching or service agreement <br> negotiation purposes, and performing all necessary follow-up. <br> • Maintaining the data integrity of the current servicer network. <br> <br> <br>REQUIRED SKILLS/QUALIFICATIONS <br> •Sales and recruiting abilities (must cold call servicers to recruit them <br> to become part of extended network). <br> <br>• Analytical/ technical skills. <br>• Results oriented, able to work well under pressure. <br>• Excellent organizational and interpersonal skills. <br>• Ability to multitask <br>• Professional attitude, enthusiastic, and reliable. <br>• Effective written and verbal communication skills. Including the ability <br> to de-escalate. <br>• PC literate (Proficiency in MS Excel, Word, and Outlook a must). <br>• Consistently meet deadlines. <br>• Problem solving skills. <br>• Professional phone skills. <br>• Ability to negotiate. <br>• Internet researching ability. <br>• Basic product knowledge, appliances, consumer electronics, and/or <br> personal computers <br> <br>If you are interested please attach the most current copy of your resume. <br>Also be on the lookout for a 303 area code for a preliminary phone screen! <br> <br> <br></span>
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