Help Desk Support

Posted Under: Dayville, Connecticut jobs in IT / Software / Systems; IT / Software / Systems jobs in zipcode 06241
Posted On: 2017-05-19

Help Desk Support
Location: Dayville, CT

Contract Duration: 3+ months

Job Requirements:
3+ years of technical experience, call center experience, clinical applications, equipment and/or procedural issues is preferred.
Primary contact for all critical incidents reported to the service desk and follows all processes defined for major incident mgt.
Researches, recreates and resolves problems that could not be resolved by level one support w/ customers, internal depts. and escalation groups.
Determines when to escalate to resolve outstanding issues, and determines best practices for problem resolution and partners w/ documentation specialist to ensure checklists are up-to-date.
Analyzes calls to identify trends and leads the resolution of high priority issues.
Ensures service level agreements service level agreements/ operational level agreements (SLAs/ OLAs) are being met with internal and external vendors and depts.

To Apply:
Please send your resume to

Founded in 1997, JVT Advisors ( has over 250 years of combined Technical and HR Recruiting experience.
We are top results oriented, highly respected and experienced professionals who pride ourselves in elevating the careers of talented people.
We are dedicated to matching the right candidates to the right companies.

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