IT Support Specialist


Huntsman Architectural Group


Posted Under: San Francisco , California jobs in ; jobs in zipcode 94101
Posted On: 2017-02-17

Huntsman Architectural Group is an award winning architecture and interiors firm dedicated to transforming and elevating the human experience through the power of design.

We create environments that authentically reflect the aspirations and values of our clients. Placing our clients' business, brand, cultural, and environmental drivers ahead of a signature design style or formula results in inspiring spaces that create a sense of place, connect people, and have meaning.

Our services include strategic workplace consulting, interior design, and architecture across a wide array of project types with a focus on creativity, sustainability, and wellness. We maintain long-term collaborative partnerships with building tenants, owners, and operators in the commercial, institutional, educational, residential, and other sectors.

The firm was established in 1981 and is an ESOP employee-owned company. Our downtown offices in San Francisco and New York City are home to over 85 architects, interior designers, project managers, and support staff who are passionate about their work - explorers and innovators who never lose sight of our client's vision. We maintain a fast-paced and fun work environment where team-based success is highly valued. We offer competitive salaries, benefits, and incentives and consider mentoring and continuous learning integral to the long-term professional development of our team members.

Although the firm has been recognized with numerous design accolades and publications, maintaining meaningful connections with our clients and our local communities while contributing to the design profession is our priority.

About this role

Primary Duties/Responsibilities:

  • IT Help Desk

Providing IT support to end users in multiple locations on a variety of technical issues

  • Respond to telephone, email, and direct requests for technical support related to software applications or hardware
  • Perform software troubleshooting. Identify, research, and resolve problems efficiently
  • Document and track timely resolution of service calls'
  • Assist and train users in performing technical tasks on the computer
  • Conduct new employee computer orientation
  • Provide remote support for users in other office locations
  • Desktop Support

Install, configure and troubleshoot:

  • Install, configure and maintain desktop applications in a PC/Windows environment
  • Typical applications including Microsoft Office, Adobe CS, and Autodesk products
  • Keep devices updated with latest software installations, releases, patches and upgrades
  • Coordinate with CAD and BIM managers on installation and maintenance of design software including Autodesk AutoCAD and Revit
  • Perform hardware installations, upgrades, repairs and maintenance
  • Communicate with vendors and document software licensing information
  • Order computer parts and software for upgrades and maintain logs/documentation of installed components
  • Replace and recycle computer parts and equipment
  • Network Support

Support, monitor, test, and troubleshoot Local Area Network (LAN):

  • Assist IT Manager in the following tasks:
    • Support, monitor, test, and troubleshoot network hardware and software
    • Configure Network Protocols and network connectivity
    • Install and configure Servers, workstations, printers, hubs, Switches and Routers
    • Configure and troubleshoot network connectivity and Internet connections
    • Resolve issues with Internet Service Providers
    • Place service calls for network equipment and log tickets
  • Coordinate with remote technical support and/or technicians on site
  • Troubleshoot printing and plotting problems
  • Systems Administration

Administering Server and Client computer systems:

  • Administration of Servers and workstations on the domain
  • Create and maintain user email accounts and rights
  • Set up permissions for network resources
  • Maintain data files and monitor system configuration
  • Perform system backups and recovery

Knowledge Requirements

  • Windows based networks, Windows 2012 Server
  • MS Exchange 2010 Server, including cloud-based Office 365
  • PC desktops, laptops, tablets, severs, and peripherals
  • Windows 10 Professional, MS Office Suite, latest releases

Skills/Abilities Requirements

  • Excellent customer service skills
  • Communicate well with all members of the firm
  • Ability to identify, research and solve problems independently
  • High level of organizational skills
  • Maintain high standards of efficiency
  • Ability to multi-task
  • Effectively and regularly report to IT Manager
  • Knowledge sharing with IT Manager, other IT desktop support personnel in remote offices, and network consultants
  • Bachelor Degree (IT Management, Computer Science, Information Technology preferred)
  • MCSE Certification strongly preferred
  • At least five years of IT Support related experience in PC/Windows environments

Education

  • Bachelor Degree (IT Management, Computer Science, Information Technology preferred)
  • MCSE Certification strongly preferred
  • At least five years of IT Support related experience in PC/Windows environments

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